The F.M. Kirby Center for the Performing Arts is a nonprofit performing arts venue located in the heart of downtown Wilkes-Barre. The Kirby Center presents over 80 diverse events annually, including concerts, Broadway shows, comedy, film, and educational programming. With a mission to provide broad access to the arts and enrich the cultural life of the region, the Kirby Center serves nearly 100,000 patrons each year and has welcomed close to three million guests since opening in 1986. As a cornerstone of the local arts community, the Kirby Center relies on philanthropic support to sustain its programming, outreach, and preservation efforts.

PRINCIPAL PURPOSE OF THIS POSITION

To train, manage, and supervise paid and volunteer staff and work hand-in-hand with director of operations to ensure professional, safe, and efficient operation of venue during stage, lobby, or film events.

PRIMARY RESPONSIBILITIES:

· Oversee venue operations & staff per established procedures.

· Help plan and organize lobby events.

· Supervise/coordinate catering requirements.

· Supervise artist/tour dressing room hospitality and catering needs.

· Manage head usher, head bartender, paid staff, and volunteers.

· Cash management control.

· Create volunteer incentives and annual appreciation dinner & awards program.

· Prepare required reports and paperwork in a timely manner.

· Assist with management of housekeeping staff to ensure venue’s appearance.

· Ensure proper customer service interaction.

· Maintain supplies and inventories with timely ordering.

· Assist with late seating/ticketing issues as needed.

· Perform other duties as assigned.

DAILY TASKS:

· Scheduling of staff, bartenders and volunteers.

· Prepare bank/assign POS terminals/paperwork

· Organize programs/inserts/handouts

· Conduct pre-opening theater walk-thru (punch list).

· Staff meetings and training.

· Cash pickups/change bags/deposits.

· Artist merchandise settlement.

· Secure/arm building at closing.

QUALIFICATIONS:

· Excellent organizational and people skills.

· Knowledge of SkyTab POS System preferred.

· Retail, restaurant and/or bar management experience preferred.

· Experience with event planning.

· Computer experience with MS Office (Excel, Word, Outlook)

· Experience with crowd control and proper security practices.

· Willingness to work weekends and evenings as required.

· Proven track record in developing and maintaining customer service excellence.

CONTROL:

Capacity to manage paid staff and volunteers. Discretion when interfacing with patrons.

Interested candidates can send their cover letter, resume, and salary requirement to careers@kirbycenter.org.