Do you love helping people through difficult situations?

Operating in Kingston PA, our SERVPRO Franchise is seeking a skilled Operations Manager to join our dynamic team. In this position, you will be making a difference each day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment.  

Title:  Restoration Operations Manager 

Summary:  

The Restoration Operations Manager leads, motivates, and supports a Production/Restoration division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives.  

Primary Responsibilities: 

· Continuously pursue strategic and operational objectives. 

· Oversee the management of operational activities. 

· Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization. 

· Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience. 

· Manage staff development of the Production/Restoration division. 

· Work closely with the Owner to ensure operations remain compliant with legal and regulatory requirements. 

· Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables. 

· Review, document, and discuss operational outcomes and key measures with the General Manager and Owner. 

· Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity. 

· Maintain the development of leadership and management skills, as well as Restoration expertise. 

· Other tasks/duties as required by employer. 

Education and Experience Requirements: 

· High School Diploma/GED required, Associates or Bachelors degree strongly preferred. 

· IICRC certifications Required 

· Minimum 5 years of experience in Water Mitigation and Restoration Operations. 

· Minimum 3 years management experience. 

· Strong interpersonal skills, leadership skills, and management skills. 

· Effective written and oral communication skills 

· Experience in cleaning, restoration required. Construction preferred. 

Physical and Work Environment Requirements: 

This is a management position routinely working in an office environment; however, field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead. 

While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety. 

Normal Working Hours, Additional Working Hours and Travel Requirements: 

This is a full-time position working 7:00 a.m. – 5:00 p.m., Monday – Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected. 

$100,000 - $110,000 a year 

Restoration Operations Manager - Kingston, PA 18704 - Indeed.com